Moh. Hamzah
Missing items and impossible to reach a human
Two orders in a row arrived with items missing. The first time the refund came through automatically, but the second time the app only offered a credit for part of it, and there was no way to talk to an actual person, just the same canned responses. On top of that, the fees and 'service charges' often add 30–40% to the menu price. I've gone back to ordering directly from restaurants where I can.
Date of experience: 7 Oct 2026